The CPAP Shop Reviews

Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.

They will sell you machines that are not in stock. Site doesn't reflect true stock status

They collect your email address and spam you twice a day with ‘special offers’. No matter how many times I unsubscribed, the spam kept coming. They charge $50 to post a letter sized package international.

I routinely order from The CPAP Shop. But for one of the orders the travel CPAP I ordered never showed up infront of my door. It was ordered in march 2020, with Order Number: 100861713. They did due diligence with UPS and responded to me when I reported this as a fraud transaction to Bank of America. It is already been 20 days, they didn't send me the refund as of 10/26/2020.

I was having an issue in trying to place an order online so I called the phone number listed for assistance. Rather than waiting on hold for 15-minutes I was immediately connected to Dasha S. It was so nice to speak with someone with such a friendly and helpful voice. If every shopping experience could be like this, (in person or on the phone), this would be a much nicer country to live in. Thank you Dasha.

Gerry Nichols

My daughter in New York purchased a Z1 portable CPAP by mail from the CPAP Shop for a Camino walking trip in Spain two + years ago. It did not come with a memory card, but after purchase her doctor suggested getting a card. We purchased a card at a DME store in Massachusetts, and off she went to Spain, with a cellphone for email only, not configured for phone use in Spain. Several days later we received an email saying the CPAP had stopped working and would not restart. I called the CPAPstore. They called the company; Company called the CPAP store back suggesting my daughter remove the memory card as it might be corrupted, and they called me back. I emailed this information back to her, she pulled the card out and the Z1 started up and worked well for the rest of her trip.
Excellent communication and response; my daughter missed I think only one night of CPAP. All this by email to/from Spain!

I was diagnosed with sleep apnea 3 years ago and since then I have purchased probably over 10,000 dollars worth of equipment to help me fight off this disease. CPAP is not always covered entirely by insurance and the supplies you need are also not covered. This great cpap website has most everything I need and for a very good price.